[KRAFTIG] wrote:Model Maniac wrote:Do you know their usual process of notification/confirmation for orders? I placed an order with them last Friday. I never received a confirmation e-mail, which I thought was odd. I immediately sent an e-mail to
[email protected] following the instructions for the DiecastSociety.com forum 5% discount. I've never received a reply. I checked my account history on their website, and the order shows as shipped, but there is no tracking information. I never received an e-mail confirming shipment or tracking info. I checked to make sure I entered my e-mail address correctly in their website, and I did. Is this the norm for their orders?
Hi, LB is new to US too. I can say I placed a large order with them and it arrived without issue. The DS discount is new, it does stat 3-7 days to process, when did you initiate the email?
I sent the payback e-mail right after I placed the order, on Friday afternoon. I'm not freaking out about the discount by any means, I just have never bought anything online that I didn't get a confirmation e-mail after the order or some form of update or acknowledgement of the order status. I found that very odd. I would like to be able to track it, as it is not uncommon for there to be hickups in shipments from Europe to the States.
I also sent a message through their "contact us" link on the website on Tuesday asking about an update/tracking but have had no response. I sent an e-mail with the same message first thing this morning to their info address. Both messages were very courteous and in a "just curious" manner.
UPDATE:
Just after typing the above I received a notice from Paypal that they did the refund of the 5%. So, they are on top of that. I'm still scratching my head as to why they won't communicate. Think it's a language barrier? Surely, doing business worldwide, someone there speaks/reads English. I highly doubt that is the problem. Oh well.....wait & see. I'm sure everything will be just fine.
By the way, I've been checking out DiecastSociety.com for some time now. Just recently joined the forum. It's great to be on board. I really like the atmosphere compared to other forums.