Great customer service from BBR!
Posted: Thu Mar 23, 2017 5:02 pm
A while back I was cleaning my models and accidentally spilled a drop of glass cleaner on my 1/18 BBR Ferrari 458 Speciale. As soon as I saw what had happened I tried wiping the cleaner off the model. But I really should´nt have. The alcohol in the glass cleaner had dissolved the decal so that when I wiped it off. The decal got ruined. Thankfully I managed to "rescue" the Ferrari emblem from the "goo" that the decal had turned into.
After being a bit angry with myself for a while. I thought, "What he heck! Let´s try to find a replacement decal"
So, with nothing to lose I sent an e-mail to the BBR info-address. To my surprise, wihin a day I recieved a reply from Barbara at BBR asking me to send a picture of my model. After doing just that, I recieve another mail from her telling me that she was going to see if they had any of the decals left. Not long after that I recieved another message that she had special ordered the decals for me and that she would send them to me as soon as they arrived.
I recieved the decals today. So, now my Ferrari looks like new again. It cost me 20 euros. But I´m very grateful to BBR for taking care of their customers. The model would have been worthless with the damage it had.
The "after" shot.
After being a bit angry with myself for a while. I thought, "What he heck! Let´s try to find a replacement decal"
So, with nothing to lose I sent an e-mail to the BBR info-address. To my surprise, wihin a day I recieved a reply from Barbara at BBR asking me to send a picture of my model. After doing just that, I recieve another mail from her telling me that she was going to see if they had any of the decals left. Not long after that I recieved another message that she had special ordered the decals for me and that she would send them to me as soon as they arrived.
I recieved the decals today. So, now my Ferrari looks like new again. It cost me 20 euros. But I´m very grateful to BBR for taking care of their customers. The model would have been worthless with the damage it had.
The "after" shot.
