Shipping in the age of CV19

General discussions relating to all model brands and scales.
Malscar
Posts: 94
Joined: Mon Mar 30, 2015 5:26 am

Re: Shipping in the age of CV19

Post by Malscar » Tue Jun 02, 2020 4:01 am

This was CK's email dated 29/5
shipping to your country is running again

Dear Collectors,

the covid 19 pandemic created a lot of problems around the world.

1st at all we hope you and your family are healthy!

From mid March until now the shipping gate to your country was closed. Since today we can ship to your country again!

But the freight costs are a bit higher than before. DHL increased the prices per kilogram. So you will need to pay the following amount additionally for each parcel:

34,95€ regular price for shipment + crisis charge:

10€ per car scale 1:12 (street or racing car)

6€ per car scale 1:18 (including bikes scale 1:12)

2€ per car scale 1:43 (and each other items like clothes and accessories

We would be happy to welcome you again at our ck-modelcars shop!

www.ck-modelcars.de

If you have any questions feel free to contact us.

Stay healthy!

Best Greetings from Germany

Christoph Krombach (CK)

wotda
.
.
Posts: 95
Joined: Fri Mar 25, 2016 12:51 am
Location: Next door

Re: Shipping in the age of CV19

Post by wotda » Tue Jun 02, 2020 5:43 am

Yep that's the same email I got. Funny cause i contacted them prior to my purchase back in early/mid may if they still ship to australia (modelissimo didnt hence cancelled my orders without telling me). They responded they still do, so I went ahead with my order. And now looks like I have to pay extra for shipping

Malscar
Posts: 94
Joined: Mon Mar 30, 2015 5:26 am

Re: Shipping in the age of CV19

Post by Malscar » Wed Jun 03, 2020 3:21 am

I had an order with CK from early April which they held and posted a few days ago. Have not asked for any extra.

User avatar
[KRAFTIG]
.
.
Posts: 25836
Joined: Sun Jun 17, 2012 9:08 am
Location: Canada
Contact:

Re: Shipping in the age of CV19

Post by [KRAFTIG] » Wed Jun 03, 2020 7:51 am

Malscar wrote:
Wed Jun 03, 2020 3:21 am
I had an order with CK from early April which they held and posted a few days ago. Have not asked for any extra.
Where are you from?

Atalante
.
.
Posts: 620
Joined: Sat Aug 08, 2015 10:44 pm
Location: Montreal, Canada

Re: Shipping in the age of CV19

Post by Atalante » Wed Jun 03, 2020 10:21 am

I also have an order with CK with shipping on hold from April. Haven't received any email about shipments released to North America. I don't see how they can ask for extra shipping $ since I paid full and we have a contract in place.

User avatar
[KRAFTIG]
.
.
Posts: 25836
Joined: Sun Jun 17, 2012 9:08 am
Location: Canada
Contact:

Re: Shipping in the age of CV19

Post by [KRAFTIG] » Wed Jun 03, 2020 10:35 am

Atalante wrote:
Wed Jun 03, 2020 10:21 am
I also have an order with CK with shipping on hold from April. Haven't received any email about shipments released to North America. I don't see how they can ask for extra shipping $ since I paid full and we have a contract in place.
Agreed. No request was made to me :scratchhead:

Malscar
Posts: 94
Joined: Mon Mar 30, 2015 5:26 am

Re: Shipping in the age of CV19

Post by Malscar » Fri Jun 05, 2020 8:02 am

[KRAFTIG] wrote:
Wed Jun 03, 2020 7:51 am
Malscar wrote:
Wed Jun 03, 2020 3:21 am
I had an order with CK from early April which they held and posted a few days ago. Have not asked for any extra.
Where are you from?
Australia

Malscar
Posts: 94
Joined: Mon Mar 30, 2015 5:26 am

Re: Shipping in the age of CV19

Post by Malscar » Fri Jun 05, 2020 8:04 am

Atalante wrote:
Wed Jun 03, 2020 10:21 am
I also have an order with CK with shipping on hold from April. Haven't received any email about shipments released to North America. I don't see how they can ask for extra shipping $ since I paid full and we have a contract in place.
They did not ask for more money for the existing order. However they have advised that any new order will be more expensive. I actually did one last night and a 'crisis fee' was charged as per my email that I posted.

User avatar
[KRAFTIG]
.
.
Posts: 25836
Joined: Sun Jun 17, 2012 9:08 am
Location: Canada
Contact:

Re: Shipping in the age of CV19

Post by [KRAFTIG] » Fri Jun 05, 2020 8:06 am

That's BS!

toyfiats
Posts: 9
Joined: Thu Nov 24, 2016 12:15 pm

Re: Shipping in the age of CV19

Post by toyfiats » Sun Jun 07, 2020 5:09 pm

I'm in the USA, and have one MakeUp model coming from Germany via DHL that hasn't (per the tracking) left Germany since I bought it just about 1 month ago. I had one MakeUp model unexpectedly arrive this week from Japan after having waited close to two months. The tracking info hadn't been updated in forever, other than noting early on that it had been released to the Japan post office.

I've still got five MakeUp models stranded in Japan. The sellers are holding them for me, as they usually use EMS. Per previous comments, DHL out of Japan is an option, but based on my current and past experience with them I'm not a fan. As I've always been extremely happy with EMS, I'm inclined to wait it out a bit longer.

Atalante
.
.
Posts: 620
Joined: Sat Aug 08, 2015 10:44 pm
Location: Montreal, Canada

Re: Shipping in the age of CV19

Post by Atalante » Sun Jun 07, 2020 7:18 pm

Malscar wrote:
Fri Jun 05, 2020 8:04 am
Atalante wrote:
Wed Jun 03, 2020 10:21 am
I also have an order with CK with shipping on hold from April. Haven't received any email about shipments released to North America. I don't see how they can ask for extra shipping $ since I paid full and we have a contract in place.
They did not ask for more money for the existing order. However they have advised that any new order will be more expensive. I actually did one last night and a 'crisis fee' was charged as per my email that I posted.
Must be a way to tax people from Down Under :lol: . Seriously, no change for us.

wotda
.
.
Posts: 95
Joined: Fri Mar 25, 2016 12:51 am
Location: Next door

Re: Shipping in the age of CV19

Post by wotda » Sat Jul 11, 2020 1:46 am

Finally got my order this week. Took awhile. In the end I wasn't charged extra cause the order was made before the new charges was announced. It did took a few emails to clarified cause the first reply I got was yes extra changes will apply, then a "no but we need to check" and finally "no extra chargers".

User avatar
[KRAFTIG]
.
.
Posts: 25836
Joined: Sun Jun 17, 2012 9:08 am
Location: Canada
Contact:

Re: Shipping in the age of CV19

Post by [KRAFTIG] » Sat Jul 11, 2020 3:38 am

Good to hear :clap:

Still waiting! :wall:

User avatar
[KRAFTIG]
.
.
Posts: 25836
Joined: Sun Jun 17, 2012 9:08 am
Location: Canada
Contact:

Re: Shipping in the age of CV19

Post by [KRAFTIG] » Sat Jul 18, 2020 8:29 pm

Still waiting for the CK order, nuts. Another Euro order with one model in total did ship this week. Fingers crossed it arrives in one piece! :fingercrossed:

Atalante
.
.
Posts: 620
Joined: Sat Aug 08, 2015 10:44 pm
Location: Montreal, Canada

Re: Shipping in the age of CV19

Post by Atalante » Sat Jul 18, 2020 11:12 pm

Also still waiting from my CK order from April. They say ‘’shipment to Canada Still not allowed to Canada’’. But I have another shipment from Germany with DHL that took 10 days to arrive in Canada (in Customs now). Something is definitely fishy with CK.

Post Reply

Return to “General Discussion”